FREQUENTLY ASKED QUESTIONS

shape

PRODUCTS

Jam by Josh is made by hand in small batches using real fruit and none of the stuff youΒ can’tΒ pronounce. No fillers. No shortcuts. No anti-foaming agents like the big guys use. JustΒ good, honest jam β€” the way it should be.Β 

Nope. Everything I make is free from preservatives, dyes, or anything artificial. It’s just fruit, sugar, pectin, and citric acid. Simple and real.

Unopened jars are shelf-stable for about 18 months. Once opened, keep it in the fridge and enjoy within 3 months (though let’s be honest β€” it probably won’t last that long).

Yes β€” after opening, pop it in the fridge. Before that, you can keep it in your pantry or cupboard.

ORDERS

Most orders ship within 2–3 business days and arrive 5-7 after theΒ initialΒ order. IfΒ there’sΒ ever a delay,Β you’llΒ hear from me directly.Β 

We don’t usually run sales, but we do reward people who pay attention. Since you actually took the time to read the FAQs, use code HIDDEN20 at checkout for $20 off. If the code doesn't work, it means the 50-person limit has already been reached. Better luck next time!

Definitely. Just enter the recipient’s address at checkout. PricesΒ won’tΒ be included in the box, and you can add a note too.Β 

That’sΒ super rare, but if it happens, email me atΒ Josh@JambyjoshCLE.comΒ with a photo and your order number.Β I’llΒ make it right.Β 

ABOUT ME AND THE BRAND

Yup. I may be young, but I take this business seriously β€” andΒ I think the jamΒ speaks for itself.Β 

Me β€” Josh.Β I’mΒ 16, I run the business myself, and I still make every single batch by hand in a commercial kitchen in downtown Cleveland.Β 

I started making jam as a hobby. It took off faster than I ever expected, and nowΒ it’sΒ in over 35 stores and still growing.

Yes! Check out theΒ Find Us in StoresΒ page to see whereΒ Jam by Josh is sold.Β