FREQUENTLY ASKED QUESTIONS

shape

PRODUCTS

Jam by Josh is made by hand in small batches using real fruit and none of the stuff youย canโ€™tย pronounce. No fillers. No shortcuts. No anti-foaming agents like the big guys use. Justย good, honest jam โ€” the way it should be.ย 

Nope. Everything I make is free from preservatives, dyes, or anything artificial. Itโ€™s just fruit, sugar, pectin, and citric acid. Simple and real.

Unopened jars are shelf-stable for about 18 months. Once opened, keep it in the fridge and enjoy within 3 months (though letโ€™s be honest โ€” it probably wonโ€™t last that long).

Yes โ€” after opening, pop it in the fridge. Before that, you can keep it in your pantry or cupboard.

ORDERS

Most orders ship within 2โ€“3 business days and arrive 5-7 after theย initialย order. Ifย thereโ€™sย ever a delay,ย youโ€™llย hear from me directly.ย 

We donโ€™t usually run sales, but we do reward people who pay attention. Since you actually took the time to read the FAQs, use code HIDDEN20 at checkout for $20 off. If the code doesn't work, it means the 50-person limit has already been reached. Better luck next time!

Definitely. Just enter the recipientโ€™s address at checkout. Pricesย wonโ€™tย be included in the box, and you can add a note too.ย 

Thatโ€™sย super rare, but if it happens, email me atย Josh@JambyjoshCLE.comย with a photo and your order number.ย Iโ€™llย make it right.ย 

ABOUT ME AND THE BRAND

Yup. I may be young, but I take this business seriously โ€” andย I think the jamย speaks for itself.ย 

Me โ€” Josh.ย Iโ€™mย 15, I run the business myself, and I still make every single batch by hand in a commercial kitchen in downtown Cleveland.ย 

I started making jam as a hobby. It took off faster than I ever expected, and nowย itโ€™sย in over 35 stores and still growing.

Yes! Check out theย Find Us in Storesย page to see whereย Jam by Josh is sold.ย